Privacy Policy

1. Introduction

Sharemaestro (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Sharemaestro platform, website, applications, tools, dashboards, and related services (collectively, the “Platform”).

2. Scope

This Privacy Policy applies to all users of the Platform, regardless of location. By using the Platform, you acknowledge that you have read and understood this policy.

3. Information We Collect

a) Information You Provide

• Account information (e.g. email address, username)
• Subscription and billing information (if applicable)
• Communications you send to us (support requests, feedback, emails)

b) Automatically Collected Information

• IP address
• Device type, browser type, operating system
• Usage data (pages viewed, features used, timestamps)
• Log files and diagnostic data

c) Cookies & Similar Technologies

We may use cookies or similar technologies to ensure functionality, improve performance, and analyse usage. You can control cookies through your browser settings.

4. What We Do Not Collect

Sharemaestro does not intentionally collect:

• bank account details (unless required for billing via a secure third-party provider)
• payment card data stored on our servers
• government-issued identification
• sensitive personal data unless legally required

Financial decisions, trades, and brokerage activity occur outside the Platform.

5. How We Use Your Information

We use collected information to:

• provide, operate, and maintain the Platform
• authenticate users and manage accounts
• improve features, performance, and usability
• communicate important updates or service notices
• monitor security, prevent fraud, and enforce terms
• comply with legal obligations

We do not sell your personal data.

6. Legal Bases for Processing (GDPR / UK GDPR)

Where applicable, we process personal data under the following lawful bases:

• your consent
• performance of a contract
• compliance with legal obligations
• legitimate interests (platform security, analytics, improvement)

7. Data Sharing & Third Parties

We may share limited data with trusted third parties solely to operate the Platform, including:

• hosting and infrastructure providers
• analytics and monitoring services
• payment processors (if applicable)

Third parties are required to handle data securely and in accordance with applicable laws.

8. International Data Transfers

Your information may be processed or stored outside your country of residence. Where required, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When data is no longer required, it is securely deleted or anonymised.

10. Security

We implement reasonable technical and organisational measures to protect personal data, including encryption, access controls, and monitoring.

However, no system is completely secure. You acknowledge that data transmission over the internet carries inherent risk.

11. Your Rights

Depending on your jurisdiction, you may have rights including:

• access to your personal data
• correction of inaccurate data
• deletion of your data
• restriction or objection to processing
• data portability
• withdrawal of consent

Requests can be made via the contact details provided on the Platform.

12. Children’s Privacy

Sharemaestro is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform constitutes acceptance of the updated policy.

14. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact Sharemaestro using the contact details provided on the Platform.