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Bluecrest Transforms Healthcare Experience with NiCE Copilot, Delivering 94% Call Answer Rate Improvements
AI-powered automation and real-time guidance drive 100% interaction analysis, improving patient access and operational efficiency at scale HOBOKEN, N.J., August 18, 2026--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Bluecrest, a leading UK health intelligence company, has transformed its contact center into an AI-powered, insight-driven operation using the NiCE CXone platform to deliver significant improvements in patient access, operational โฆ